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Terms & Conditions

We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

ORDERS

Bamboo1619 is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. 

All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Malaysia).

Please take note that if you have purchased a PREORDER item alongside a ready stock item, you will need to wait estimated 14days - 20days, we will notify you once item arrive and mail out to you on the following day. For both local orders and international orders, the ready stock will be sent together once PREORDER arrives)

CASH ON DELIVERY

We also offer Cash On Delivery (COD) with specific locations , please refer as below table.

City Area
Petaling Jaya  LRT Station , Taman Bahagia
Puchong Starbucks , Bandar Puteri
Kajang Maybank , Kajang Prima

No COD allowed other than the specific location that has mentioned above . Time is subjected to our availability, other details will be discuss through Whatssap 018 2188 661. 

BOUNCED PARCELS

Customers will be contacted via Whatssap / Email should we receive any bounced parcels bearing their name. 

Cost for re-delivery will be borne by the customer. Bamboo1619 will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the Whatssap / Email sent to the customer.

Bamboo1619 reserves the right to deny any request to combine the bounced back parcels with any new orders.

Please noted that any unclaimed bounced back parcels after 30 days grace period will be forfeited.

DISCOUNTS

Discount code will be given by Bamboo1619 customer services / sales team, T&C apply. Discounts are only valid if the voucher codes are entered before checkout.

PRODUCTS

Colors of products may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used.

A difference of 1cm-2cm between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.

Users are advised to double check on the product measurements as different design may shows differently.